What Shipping Carriers Do You Use?
All our orders are shipped via UPS or USPS.
When will my order ship?
Our orders usually ship within 24-48 hours, however some toddler clothing boutique and personalized or special order items may take 7-10 days. Special order items are indicated as such when you shop. Please make sure you are aware if an item is personalized or special order as it may take longer to ship.
Can I match colors produced by different manufacturers?
Normally colors of items from the same manufacturer will match, however, although some colors may be close from different manufacturers, never count on an exact color match.
My package hasn't arrived yet - can it be traced?
Yes. Please Login to your account and click on Order Status for tracking information.
Is there a restocking fee for return merchandise?
What creditcardsdo you accept?
We accept PayPal, Visa, and MasterCard at no additional charge to you. All Credit Card Statements will read the charge as Chapter House Enterprises. Mytoddlerclothingstore.com is owned by Chapter House Enterprises and is a wholly American company. We also accept Paypal payments. All orders must be pre-paid before they will ship.
How can I get terms?
Mytoddlerclothingstore.com does not offer Terms for merchandise at this time. All orders must be pre-paid with credit card or paypal.
Is my information kept private?
Yes, Your personal information you provide will never be used by anyone not employed by Mytoddlerclothingstore.com. Financial information that is collected is used only for the current order and then discarded. If you have placed an order at Mytoddlerclothingstore.com we may from time to time use the email address you provided to send you updated information about our clothing products and offerings. If you do not wish to receive such updates you can remove your address from the mailing list.
What if I receive defective merchandise?
All products are First Quality and sold as free of defects. If there is a defect with any item purchased from Mytoddlerclothingstore.com, please contact us within 72 hours of receiving your order and describe the problem so we can make arrangements to resolve the problem.
How are customer complaints handled on my orders?
Please contact us and we will work with you to resolve the problem whatever it may be.
