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Contact Hours
Monday through Friday - 4.00 PM. - 10:00 PM Central Time.
We are closed over the weekend.
For Customer Service, Please email us at: sales@mytoddlerclothingstore or call Toll Free on 1 888 236 5445 with your enquiry and/or order number and contact details and we guarantee to call or email you to solve any problems or to answer your questions.
Back Orders
Out-of-stock items will be back-ordered upon customer request. We will attempt to notify you if any item on your order is not in stock or if there is a shortage with your order. We reserve the right to substitute items in event of out of stock or discontinuation of an item. Only an item of equal quality and value will be substituted.
Cancellations
Orders may be cancelled at any time as long as they have not already shipped. Special order items will incur a 20% cancellation fee if item has already been ordered. Custom Made items will incur a 20% cancellation fee if cancelled after 48 hours. No cancellation fee will be incurred on special order or custom made items if cancellation is within 24 hours of receipt of order.
Shipping
Most orders ship within 24-48 hours, if in current stock. Freight, handling and insurance charges will be added to the order. UPS Next-day and 2nd-day air shipments are available upon customer request as long as order is placed before 12 PM Central time for same day shipping. My Toddler Clothing Store and Chapter House Enterprises shall not be liable for any delay in the delivery or shipment of goods, or for any damages suffered by reason of such delay or damaged caused by freight handling. Chapter House Enterprises also reserves the right to modify shipment cut-off times and to select alternate carriers. We do reserve the right to change shipping methods IF we see that we can get the product to you in a more timely manner at a comparable cost. We ship only to US and Canada addresses at this time. No other international orders will be accepted.
Shipping Rates are figured by Weight according to the US Postal Service
Rates are available for:
First Class Shipping - US
Priority Mail Shipping - US
Express Shipping - US (if available)
First Class International - Canada
Priority Mail International - Canada
Please choose the preferred method of shipping and the related cost at checkout.
PAYMENTS:
Credit Cards:
We accept Visa, MasterCard,
PayPal:
We accept all forms of PayPal Payment. If paying by check through PayPal, Your check must clear PayPal's system BEFORE your products will be shipped.
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If you have a problem or discrepancy with an order, contact our Customer Service department immediately at sales@mytoddlerclothingstore.com or call Toll Free on 1 888 236 5445 Monday through Friday 4.00 PM. - 10:00 PM Central Time and provide your order number and contact details.
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Absolutely NO returns on printed, washed, or decorated merchandise.
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All claims for shortages, damages, etc., must be made within 72 hours of receipt of merchandise.
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All returns must be made within 10 days of customer's receipt of merchandise.
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Absolutely NO CASH REFUNDS.
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All returns subject to a 15% restocking charge in addition to freight charges.
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All unclaimed or refused shipments are subject to a 15% restocking charge, in addition to freight charges.
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No returns will be accepted by our warehouse without a valid return authorization number issued by one of our customer service representatives.
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Defective merchandise must return to us with a piece of tape indicating the location of the flaw.
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Availability of merchandise is subject to change or discontinued without notice.
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Mytoddlerclothingstore.com and Chapter House Enterprises reserve the right to change any of the above policies and procedures at any time without prior notice.
Returns Policy - Enjoy our 100% satisfaction guarantee!
My Toddler Clothing Store is devoted to working with you to get the best toddler clothing for your needs. If you have ordered the wrong size or fabric, you may exchange your clothes, so long as there is no damage and the returned item is unwashed and free from printing or decoration.
All exchanges must be claimed within 10 days of purchase. That is 10 days that you can use to determine the quality of our products for yourself. To send a return email us at sales@mytoddlerclothingstore.com or call Toll Free on 1 888 236 5445 to obtain a return authorization number. Any items received without a return authorization number on the outside of the package will not be accepted.
Returns Should have RA# clearly printed on the outside of the package and be addressed to:
Returns Dept
Fulfillment Center
5022 190 RD
Kensington, KS 66951
Privacy Policy:
Your personal information you provide will never be used by anyone not employed by MyToddler ClothingStore.. Financial information that is collected is used only for the current order and then discarded. MyToddlerClothingStore does NOT keep financial or credit card information on file.
If you have placed an order at MyToddlerClothingStore, we may from time to time use the email address you provided to send you updated information about products and offerings. If you do not wish to receive such updates we provide you a link in our email message to remove your address from the mailing list.
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